It is with regret that we write to inform you we have contacted Southern Derbyshire Clinical Commissioning Group (SDCCG) to look into closing our branch surgery at Ripley. We will outline our reasons for making this difficult decision below. If you are a regular user of our services at Ripley, or if you have used the premises in the past, you may be wondering how this will affect your care. We hope to address any concerns you may have in this letter.
Why do we feel the time has come to close the branch Surgery at Ripley?
As you may already know from the national press, general practice is experiencing unprecedented demand for services, and this has certainly impacted on the workload of the Practice. This has led the Partners to review the services we offer to our patients and whether these are delivered in the most efficient and effective way. Our priority is to be able to offer a friendly, caring and safe service to all our patients. This review has highlighted the difficulties of continuing to provide a similar service from two sites, and we are also aware that providing continuity of care is harder from two sites. This is important both to you as our patients, and to us.
In addition there are considerable additional running costs of having reception and administration staff, doctors and nurses working from both the branch site at Ripley and the main Practice in Leabrooks. As you know, we have a relatively new building in Leabrooks and, if the opportunity arises, we will look to further develop our skills and services for patients from this site. By consolidating all services to one site in Leabrooks we feel sure there will be opportunities for a better, safer and greater range of services for people registered with Jessop Medical Practice. It will also help ensure the practice is sustainable in the future.
What will happen to patients who use the branch surgery at Ripley?
Jessop Medical Practice will continue to look after all the people registered at our Practice. Our geographical area is not changing and we will continue to provide care for patients who have previously used our services at Ripley, albeit at Leabrooks. There will be no reduction in the number of appointments we offer as a result of this move. We have looked at which patients use the Ripley premises, and can clearly see that most patients who have been seen there have also been seen at Leabrooks, so we are reassured that this change will have minimal impact for most patients.
If patients still wish to be seen in Ripley then they will need to register with one of the Ripley based practices; there are currently two other practices in Ripley.
We want your views
We must be honest and say that we believe it is inevitable that the branch surgery in Ripley will close.
However, before any changes are made we would like to hear your views on what the closure would mean for you. If you have any worries about your continuing healthcare then please let us know. You can complete a short questionnaire where you can express your views, support and/or concerns either online at https://www.surveymonkey.co.uk/r/JessopMedical or you can collect a questionnaire from the Practice at either the Leabrooks or Ripley surgeries.
Dr JM Blyth
Dr S Sandhu
GP Practice Lead – Practice Patient Participation Group (PPG)
Practice Manager/Management Partner and PPG Lead
On behalf of Jessop Medical Practice
Please note that the Practice closes early one afternoon each month for staff training. The next training afternoon is on Wednesday 19th October 2016. If you need to speak to a doctor during this time then you should dial the free NHS telephone number: 111. However, if you have an emergency situation you should dial 999.
At our Carer's Clinics a Care Support Worker can: Complete carers assessments, oranise personal budgets, create emergency plans, look into funding opportunities, arrange home visits, provide one to one support and offer support and advice to carers, offer respite and help for the person being cared for.
The CQC are currently inspecting this practice and will be visiting the surgery on Friday the 21st October 2016. If you wish to leave any feedback for the team please see the display in the waiting room, ask at reception or see the CQC website at www.cqc.org.uk
If you need urgent medical attention when the surgery is closed you should dial 111 which will connect you to the service, free of charge (from landlines or mobiles).
Our Patient Participation Group continues, and new members are always welcome! Please see the PPG pages on the right hand side for further information or the PPG noticeboard in the waiting rooms.
Our next PPG Meeting is to be held on Tuesday 23rd May 2017 at our Greenhill Surgery at 6pm.
Due to relocation our Chair, John Paley, has resigned from the PPG. The Practice would like to express sincere thanks to John for his contribution to the success of the PPG and for all his efforts since the group was formed. We wish him all the best in the future.
We would like to welcome Catherine Mears as the new Chair and Trevor Steed as the new Vice Chair.
Jessop Medical Practice is one of 57 practices that make up the Southern Derbyshire Clinical Commissioning Group. One of our GPs, Dr Mott, is heavily involved in this work. Further information is available here.
A Participation Group is a means for patients and GP Practices to work together to improve and develop the service delivery of the Practice. One of the main aims of the group is to strengthen relationships between the Practice and Patients.
The beauty of PPGs is that there is no set way in which they work - the aims and work of each group entirely depends on local needs - but they all have the aim of making sure that their practice puts the patient, and improving health, at the heart of everything it does.
The Jessop Medical Practice fully supports the group, Senior Staff and a GP attend meetings of the group which are held approximately every two months. It should be stressed that the meetings are not complaint forums. The aim is make suggestions and to support and monitor changes and improvements to the services provided by the practice. The format works well and has achieved a number of successes by working closely with the practice Please take your time to read the "Practice Patient Survey Results and Summary for 2015.
Membership is open to all patients of the Practice and we are always looking for new members. Do you have experience or a skill that you think will be useful to the group? The Group is keen to enlist membership from minority groups who we feel are under represented. The partners of the practice are very keen to consult with minority groups and are actively involved with an "Enhanced Survey" initiative.
If you are unable or do not wish to attend the meetings in person for any reason or through a disability but would like to have your say why not become a virtual member. Virtual members will receive information, agendas and minutes of meetings by E Mail. If you have a suggestion or would like a particular subject discussed on your behalf there is the opportunity to have the item placed on the agenda. This means of membership is ideal for carers for instance.
One way to help the practice is to undertake a survey to ascertain the views of patients. This is undertaken annually at the Flu Vaccination Clinics and conducted by the PPG. If you took part, many thanks as the results are invaluable in assisting the practice to further improve the service they provide.
Members of the group attend "Health Forums" run by the Southern Derbyshire Clinical Commissioning Group where amongst other topics, future developments in the Health Service are discussed. Patient feedback through PPGs helps the CCG make important decisions on how to develop the services they provide.
Membership of The Patient Participation Group is open to all patients of the Practice. The Group is keen to enlist membership from minority groups who are under represented.
Virtual Membership Of the PPG
If you are unable or do not wish to attend the meetings in person for any reason or through a disability but would like to have your say why not become a virtual member. Virtual members will receive information, agendas and minutes of meetings by E Mail. If you have a suggestion or would like a particular subject discussed on your behalf there is the opportunity to have the item placed on meeting agendas.
Virtual membership is ideal for carers and people with limited mobility for instance.
If you are interested in joining the group we would like to hear from you. Please E Mail me at firstname.lastname@example.org or talk to one of the receptionists.
Catherine Mears - Chair
Patient Participation Group Survey 2015
2 Are you happy with the care you receive
Satisfied is Very and Reasonable added together
68% Very satisfied
45% Very Satisfied
62% Very satisfied
50% Very satisfied
3 Do you understand the appointment system
Not at All
4 Do you understand the difference between the normal appointment system and same day telephone consultations
5 when ringing the surgery and cannot get the appointment of choice (time or doctor)were alternative options explained adequately
6 If you have had a telephone consultation how satisfied were you with the procedure
Not at all
Satisfied is Very and Reasonble added together
30% Very Satisfied
15% Very Satisfied
40% very satisfied
30% very satisfied
Each surgery has been individually assessed dependant on which surgery the participant normally uses. The assessment is broken down by site as the priorities for improvement may vary from site to site.
374 patients were surveyed, of which 166 normally used the Ripley surgery and 208 used the Leabrooks surgery.
The questions were identical to those of 2014, as such the results accurately indicate any changes in the perceived quality of service from last year.
An improvement indicated in the 2015 survey is recorded in green and red for a drop in a satisfaction level.
The results of the survey for 2014 were accepted as being very good and there were doubts expressed that the 2015 survey results could do better. However there has been an improvement in the perceived levels of service delivery in all areas except one. In response to the question “Are you happy with the care you receive” the level in respect of Leabrooks “Very Satisfied” has dropped from 68% to 62% . However 99% were satisfied with the care they received. On studying the figures the drop of only 6% was caused by a shift from “Very Satisfied” to “Reasonably Satisfied” therefore this result should not of be of any real concern.
The survey clearly shows that of the patients surveyed, they understood the appointment system better compared to last year.
To summarise, the practice has improved in all areas covered by the survey (except as above). It is strongly recommended that the exact same survey be conducted next year in order that a true picture of how the practice is performing year on year is obtained. Accurate benchmarking is a very valuable tool by identifying areas of concern and where further improvements can be considered and measure the success of initiatives.
Thanks to the management and staff for their hospitality and assistance in ensuring a successful survey, THANKS
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