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Jessop Medical Practice

Patient Participation Group Survey 2015

 

2 Are you happy with the care you receive

Very Satisfied

Reasonably Satisfied

Not Satisfied

Satisfied is Very and Reasonable added together

2014 Leabrooks

235

71

5

68% Very satisfied

98% Satisfied

2014 Ripley

138

74

3

45% Very Satisfied

98% Satisfied

2015 Leabrooks

151

54

3

62% Very satisfied

99% satisfied

2015 Ripley

109

55

2

50% Very satisfied

99% satisfied

 

3 Do you understand the appointment system

Yes Fully

Not Really

Not at All

 

fully understanding

2014 Leabrooks

241

67

4

70%

2014 Ripley

168

46

3

70%

2015 Leabrooks

183

19

6

86%

2015 Ripley

137

20

9

79%

 

4 Do you understand the difference between the normal appointment system and same day telephone consultations

yes

No

 

positive

(yes)

2014 Leabrooks

255

57

 

78%

2014 Ripley

164

52

 

70%

2015 Leabrooks

179

29

 

84%

2015 Ripley

131

35

 

74%

 

5 when ringing the surgery and cannot get the appointment of choice (time or doctor)were alternative options explained adequately

Yes

No

 

positive

(yes)

2014 Leabrooks

233

57

 

75%

2014 Ripley

172

34

 

80%

2015 Leabrooks

171

37

 

79%

2015 Ripley

133

33

 

75%

 

6 If you have had a telephone consultation how satisfied were you with the procedure

Very Satisfied

Reasonably satisfied

Not at all

Satisfied is Very and Reasonble added together

2014 Leabrooks

159

101

10

30% Very Satisfied

96% Satisfied

2014 Ripley

95

75

6

15% Very Satisfied

96% Satisfied

2015 Leabrooks

133

75

0

40% very satisfied

100% satisfied

2015 Ripley

89

69

8

30% very satisfied

95% satisfied

 

 

SUMMARY

 

Each surgery has been individually assessed dependant on which surgery the participant normally uses. The assessment is broken down by site as the priorities for improvement may vary from site to site.

 

374 patients were surveyed, of which 166 normally used the Ripley surgery and 208 used the Leabrooks surgery.

 

The questions were identical to those of 2014, as such the results accurately indicate any changes in the perceived quality of service from last year.

 

An improvement indicated in the 2015 survey is recorded in green and red for a drop in a satisfaction level.

 

The results of the survey for 2014 were accepted as being very good and there were doubts expressed that the 2015 survey results could do better. However there has been an improvement in the perceived levels of service delivery in all areas except one. In response to the question “Are you happy with the care you receive” the level in respect of Leabrooks “Very Satisfied” has dropped from 68% to 62% . However 99% were satisfied with the care they received. On studying the figures the drop of only 6% was caused by a shift from “Very Satisfied” to “Reasonably Satisfied” therefore this result should not of be of any real concern.

 

The survey clearly shows that of the patients surveyed, they understood the appointment system better compared to last year.

 

To summarise, the practice has improved in all areas covered by the survey (except as above). It is strongly recommended that the exact same survey be conducted next year in order that a true picture of how the practice is performing year on year is obtained. Accurate benchmarking is a very valuable tool by identifying areas of concern and where further improvements can be considered and measure the success of initiatives.

 

Thanks to the management and staff for their hospitality and assistance in ensuring a successful survey, THANKS

 

John Paley     Chair Jessop PPG

 

 

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