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Suggestions/Complaints

If you have any suggestions or comments to improve our service, please let us know. You can comment by writing your suggestion down and putting it in the box in the foyer which is also used for repeat prescription requests. If you put your name on the suggestion, we can get back to you.

We try to provide the best care we can, but occasionally misunderstandings or mistakes occur. If there is a problem, we have an in-house complaints procedure to deal with this. Please ask at Reception or contact the Practice Manager.

Derbyshire County Primary Care Trust can offer advice or help with problems in any area of the NHS via their Patient Liaison Service (PALS) - telephone 0800 783 7279.



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