We have been constantly trying to improve our access and appointment system, and have been bold in our developments. It is difficult to meet the needs and wishes of everyone, especially when we are serving a growing list of patients from two sites, and several of the doctors work part-time.
We have learned from our past systems, including the telephone access we used over winter.
We currently have various options for you, and hope you will choose the most appropriate for your needs.
- Telephone appointments - all GPs have telephone appointments available to be booked. We can deal with many things over the telephone including medication reviews, sick notes and other admin tasks, and results.
- Nurse practitioner appointments - our experienced and able nurse practitioners are trained to deal primarily with acute and minor illnesses, such as urinary and chest infections, many skin problems, and so on. Reception can advise if you are unsure whether this is the best option for you.
- Routine GP appointments - these are available to be booked ahead, usually up to 4 to 6 weeks. The more specific your request the longer you may be asked to wait, ie a part time GP at a specific location will be longer to wait for than any GP or at either surgery.
- Urgent Appointments - If you feel you need to be seen on the same day the Duty Doctor is likely to call you to discuss first and then, if needed, arrange to see you. You are likely to be asked to travel to a specific surgery as a specific time, so please be flexible in this regard as it allows us to offer as good a service as we can.
More routine nursing appointments, such as cervical smears, contraception and health checks can be booked ahead routinely via reception.